Our network of expert translators covers a wide range of language pairings. We back them and our clients up with an experienced project management team, in order to support our translators to succeed and to give our clients superb customer service.
One way in which this team maintains our commitment to quality is by listening to our clients. When clients tell us about who a document is intended for and what they hope to achieve with it, we listen. We then use that information while undertaking the translation. It means that our translators can ensure that the copy they are working on is best suited to the target audience.
Of course, delivering translations on time is also part of our commitment to quality. A missed deadline is simply not acceptable. To meet our deadlines, we not only allow enough time for the translation itself, but also for our rigorous quality assurance checks, to ensure that every document is flawlessly translated before it is sent to the client.
Part of our commitment to customer service quality is also the provision of technical support to those clients who need it. We are happy to walk our clients through the technical side of the translation process should they wish, to ensure that the translation work can be carried out smoothly and efficiently at every stage.