Your Project Backed By Our 1-Year Guarantee
Customer-Centric Commitment
We prioritize understanding your unique needs to get it right from the start, ensuring 100% quality. Our 1-Year Guarantee backs every project with our dedicated approach.
All Services Guaranteed
At Tomedes, we keep our word. All of our services are covered by a solid assurance: a 1-year quality guarantee. Because when we make a commitment, we mean it for the long haul.
How We Ensure Quality
We employ skilled linguists and subject matter experts, combining them with strict quality processes to ensure accuracy and authenticity. Our focus is not just completing the task, but getting it right the first time.
Our Step-by-Step Process from Ordering to Project Delivery
Order and Understanding
Contact us via quote request, email, call, or chat. Your project manager ensures thorough comprehension of your requirements.
Translation
Polishing
Quality Assurance
Delivery
What Does Our Guarantee Cover?
You've got enough on your plate without wading through complicated terms. Our 1-Year Quality Guarantee is straightforward: accuracy, linguistic quality, and sticking to your project's specifics. And while we aim for perfection from the get-go, if there are concerns, we're here to make them right.
Quality Assurances
Absolute Accuracy
We guarantee that the translated content will be accurate in terms of language use, grammar, and meaning.
Genuine Quality
Your project undergoes thorough linguistic review to ensure it reads naturally and culturally adapts to your target audience.
Your Vision, Our Mission
We commit to meeting the specific requirements outlined at the project's inception.
For full transparency
Subjective Changes
Changes based purely on personal preferences fall outside the scope of our quality guarantee. That’s why it’s so crucial for you to communicate all requirements upfront in your project plan.
Refund Policy
In the rare event that, even after our dedicated revisions, you feel the results aren't quite right, we're open to discussing a partial or full refund.
1-Year Window
Just a quick reminder: our 1-Year Guarantee runs for a full year, starting from the project's delivery date.
How Our Guarantee Works - 3 Simple Steps
We want you to avoid jumping through hoops if there's an issue. Just let us know. From there, we handle everything, from assessment to resolution. Your focus should be on your business; let us handle your language needs.
Step 1
Report Your Concern
Notice something amiss? Connect with us your way – email, chat, or phone.
Step 2
Making Things Right
With 24/7 customer care, our team is here to listen to your concerns and get your project back on track.
Step 3
Delivery for Approval
Within 24-48 hours, our linguists will make necessary changes and return your project for your review.
Invest in Peace of Mind for Your Business
We Get Your Concerns, and We're Here for You
As a business owner, every investment comes with its concerns. Quality, cost, delivery timelines—you name it. At Tomedes, we've built our services around these very concerns. Our aim? A lasting partnership where you feel heard, valued, and reassured. With our 1-Year Quality Guarantee, you can rest easy knowing we've got your back.
We Offer More Than Just a Service, We're Your Advocates
Trust isn't given; it's earned. At Tomedes, every project is a chance to earn that trust. Beyond delivering top-notch language services, we're here to champion your needs. We want to be your go-to experts, delighting you at every turn. Why? Because your success is ours, too.
Our team embodies our values, ensuring every interaction is marked by:
Care and Concern
Our team is more than just a group of skilled linguists; they're genuinely good-hearted people. Renowned for their warmth and friendliness, they deeply care about your needs, celebrating your successes as their own.
Initiative
Our team will exceed your expectations. Why? Because we take a proactive approach, anticipating your needs to ensure a seamless experience from inception to completion.
Problem Solving
Whether it's a simple query or a complex challenge, we're here to help. No problem is too big or too small. We take great pride in rising to the challenge. Consider us your guides, ready to assist you at every turn.
Responsibility and Recovery
Our word is our bond. We believe in accountability. If things go astray, we're quick to make it right because we value our partnership with you.
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