A client approached Tomedes with a request to translate an online test into German. The test was quite complex, and depending on the participant’s selection during the online test, had a significant amount of test screens that needed translating. Moreover, the client also wanted to retain the test’s HTML formatting so it could be easily re-uploaded to his website when complete.
Tomedes had the perfect translator for the job: Arno – a native-speaking German, who also happened to have experience in web design and was thus familiar with the HTML formatting that the client wished to retain. Nadia, the project manager, was able to produce a quotation for the translation within hours of the client’s initial enquiry, and the client found the competitive pricing very appealing.
During the course of the translation, the client had various questions about the project. Tomedes takes pride in its exceptional customer service, and the client received quick responses to his questions from a real human (as opposed to an automated assistant).
Tomedes employs a number of staff to work exclusively in customer service roles, so as the client was conversing with Nadia, Arno was free to continue with the client’s translation. This ensured that the project’s deadline wasn’t affected by the need for Arno to converse with the client, and also that the client could still receive timely replies to his questions from Nadia.
The client received the completed work the next day, and was very impressed with Tomedes’ quick turnaround in addition to the exceptional quality and service provided by Arno and Nadia.
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